Shipping Policy

Last updated: 10 September 2026

This Shipping Policy applies to purchases made through the online shop operated by:

Largo Upperstream B.V.
Jan de Verwerstraat 10
5911 BJ Venlo
The Netherlands

KvK number: 42043344
RSIN: 869447142
Email: hello@largoupperstream.com
Telephone: +49 2131 3875040

1. Shipping destinations

We currently deliver to addresses in the Netherlands and to the other countries displayed as available during checkout.

If your country is not available at checkout, please contact us before placing an order. We cannot guarantee delivery to countries or regions that are not listed.

We do not deliver to P.O. boxes unless this option is expressly available during checkout.

2. Processing times

Orders are processed on business days, excluding weekends and public holidays.

The estimated processing time is displayed on the relevant product page or during checkout. Processing time begins after we have received full payment and accepted your order.

Orders containing several products may be delivered in separate shipments.

3. Delivery times

Estimated delivery times are displayed during checkout and may depend on:

• The delivery destination

• Product availability

• The selected delivery method

• The carrier

• Weekends and public holidays

• Periods of unusually high demand

Delivery times are estimates and are not guaranteed unless we expressly agree to a specific delivery date.

Unless another delivery period has been agreed, orders will be delivered within the legally applicable period.

4. Shipping costs

Shipping costs are calculated according to the delivery destination, parcel weight, dimensions and selected shipping method.

The total shipping cost will be shown before you confirm and pay for your order. No additional shipping option will be charged without your express agreement.

Free-shipping promotions, if available, may be subject to a minimum order value, selected destinations or other conditions stated with the promotion.

5. Order confirmation and tracking

After placing an order, you will receive an order confirmation by email.

If tracking is available, you will receive a shipping confirmation containing a tracking number or tracking link once the parcel has been transferred to the carrier.

Tracking information may take some time to become active after shipment.

6. Delivery address

You are responsible for providing a complete and accurate delivery address.

Please check your address carefully before confirming your order. If you discover an error, contact us immediately at hello@largoupperstream.com.

We cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.

Additional costs caused by an incorrect or incomplete address may be charged to the customer where legally permitted.

7. Delivery attempts and unclaimed parcels

The carrier may make one or more delivery attempts or deliver the parcel to a collection point.

It is your responsibility to collect the parcel within the period specified by the carrier. If a parcel is returned because it was not collected, delivery was refused or the address was incorrect, we will contact you regarding redelivery or cancellation.

Any reasonable additional shipping costs may be deducted from a refund or charged before redelivery, where legally permitted.

8. Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information;

2. Check whether the carrier left a delivery notice;

3. Ask household members or neighbours whether they accepted the parcel; and

4. Contact us at hello@largoupperstream.com.

If an order is not delivered within the agreed period, please contact us and allow us a reasonable additional period to complete delivery, unless applicable consumer law provides otherwise.

If delivery remains impossible after that additional period, you may have the right to cancel the affected order and receive a refund.

9. Damaged deliveries

Please inspect your parcel as soon as possible after delivery.

If the parcel or products arrive damaged, contact us promptly and provide:

• Your order number

• A description of the damage

• Photographs of the parcel and damaged product

• A photograph of the shipping label

Please keep the product and original packaging until we have assessed the matter.

Your statutory rights regarding damaged, defective or non-conforming products remain unaffected.

10. Lost parcels

If tracking indicates that a parcel has been delivered but you have not received it, please contact us promptly.

We will investigate the matter with the carrier. Depending on the result, we may arrange a replacement or refund in accordance with applicable law.

Largo Upperstream B.V. remains responsible for the goods until you, or a third party designated by you other than the carrier, physically receives them, except where you independently selected a carrier not offered by us.

11. International delivery

International orders may be subject to longer delivery times.

For deliveries outside the European Union, customs duties, import taxes and handling fees may apply. Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and must be paid by the recipient.

Customers are responsible for checking whether the ordered products may legally be imported into the destination country.

12. Product availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we will notify you as soon as possible. We may offer:

• A revised delivery date

• A suitable alternative product

• Cancellation and reimbursement of the unavailable item

We will not replace a product with an alternative without your agreement.

13. Returns

Shipping and delivery matters are separate from returns and withdrawal rights.

For information about returning products, cancellation periods and return costs, please refer to our Refund and Returns Policy.

14. Contact

For questions about an order or delivery, please contact:

Largo Upperstream B.V.
Jan de Verwerstraat 10
5911 BJ Venlo
The Netherlands

Email: hello@largoupperstream.com
Telephone: +49 2131 3875040

Please include your order number when contacting us.